Returns and warranty policy

Warranty. Where a product carries a manufacturer warranty, the duration is shown on the product page and recorded against your order. You can view your warranties in your account under Warranty.

Making a claim. Open a warranty claim from your account or contact our support team. We will review the claim, and where applicable arrange repair, replacement or a refund recommendation.

Returns. Return requests are reviewed individually. Approval of a return is not by itself a refund: once an item is physically returned to us and inspected, a refund is assessed and processed separately by our finance team.

Condition. Items should be returned with their packaging and accessories where possible. Equipment that has been physically damaged, modified or exposed to water or lightning may not qualify.

Note for the store owner: replace this paragraph with your own wording, and add your company registration, tax status and physical address in Admin → Settings. This page is editable under Admin → Content → Pages.